Marketing acquisition for the home furnishings sector

At TwentyCi we know through our unique data assets and buying behaviour insights, that home movers are more than twice as likely to purchase a home furnishing product than a non-mover. Despite this compelling insight, our early analysis showed that home mover transactions for the retailer only accounted for 7% of the company’s turnover. Our solution was to devise a contact strategy to target this highly lucrative consumer group with relevant, timely marketing messages.

Working with our client, a nationwide retailer specialising in beds, mattresses, home and bedroom furniture, we developed and implemented a direct marketing acquisition programme targeted exclusively at home movers.

The lucrative homemover market

A creative solution

Our evaluation of the retailer’s historical sales transactions identified which of the client’s products proved most popular with home movers. Using this insight, we strategised, designed and wrote a multi channel marketing programme, including an email, SMS and postcard campaign promoting some of their top-sellers. We also created a dedicated website landing page to further tailor the prospect journey.

Results that supported our creative thinking

Within the first month of implementing the programme, our client’s product sales from home movers immediately increased, delivering an uplift in incremental sales and ROI. This impact was achieved without any specific in-store, promotional or above the line support.

Through executing the programme further and trialling a variety of creative treatments, messages and design layouts, our initial marketing implementation won in almost every case. This reinforced our original creative strategy as not only concrete, but winning too.

Following the success of the first campaign, we continue to work with this home furnishing retailer, consistently delivering a gross return on marketing investment of £25:1 and an incremental return on marketing investment of £9:1.